ChangeSnap Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account data: name, email, phone number, company information, login credentials.
• Project and document data: change order content, line items, notes, signatures, recipient details, and related workflow metadata.
• Photo and media data: jobsite photos, timestamps, geolocation metadata, file metadata, and derived analysis.
• Device and usage data: app events, diagnostics, crash logs, device identifiers, IP address, and interaction logs.
• Communications: support requests and correspondence with us.

2. How We Use Information

• Provide and operate the Service.
• Generate, format, and deliver change-order documentation and signature workflows.
• Provide customer support and troubleshoot technical issues.
• Improve product quality, reliability, and safety.
• Detect fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our legal rights.

3. Legal Bases for Processing (Where Applicable)

Depending on your jurisdiction, we process data under one or more legal bases, including contract performance, legitimate interests, compliance with legal obligations, and consent.

4. How We Share Information

We may share information with:

• Service providers that help us host, store, analyze, message, and secure data.
• AI and communications providers, including providers used to generate and deliver change-order content and notifications.
• Law enforcement, regulators, courts, or counterparties where legally required.
• Successors in connection with a merger, sale, financing, or acquisition, subject to this Policy or equivalent protections.

We do not sell personal information for money. We also do not share personal information for cross-context behavioral advertising.

5. Data Retention

We retain data for as long as reasonably necessary to provide the Service, meet legal and accounting requirements, resolve disputes, enforce agreements, and maintain security. Retention periods vary by data type and legal obligations.

6. Security

We use technical and organizational safeguards intended to protect information. No method of transmission or storage is guaranteed to be fully secure, and we cannot guarantee absolute security.

7. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. You may also have the right to appeal denials of rights requests. To exercise rights, contact us at carson@changesnap.app.

9. California Privacy Notice

California residents may request information about categories of personal information collected, sources, purposes, disclosures, and retention. You may also request access, correction, and deletion, subject to legal exceptions. We will not discriminate against you for exercising applicable privacy rights.

10. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Account Deletion

You can request account deletion from within the app Settings screen. Deletion requests are processed subject to legal retention obligations and operational constraints.

12. Changes to This Policy

We may update this Policy periodically. We will post updates on this page and revise the "Last updated" date.